You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition you received it.
• Include all original packaging, tags, accessories, and manuals (where applicable).
• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns requested after the 30-day return period may not be accepted unless required by applicable consumer protection laws.

To start a return, please contact us at:

Email: arty.billow@gmail.com

Please include:

• Your order number
• Your full name
• The reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Please do not send your item back without contacting us first.

Because we work with multiple fulfillment partners and suppliers, return instructions and return addresses vary depending on the product. Once your return request has been approved, we will provide the correct return address and any additional instructions.

Returns sent without prior authorization may be refused or delayed.

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Once verified, we will arrange an appropriate solution, which may include a replacement, partial refund, full refund, or other remedy as appropriate.

If you simply changed your mind, you may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.

We provide free return shipping for approved returns.

Original shipping charges (if any) are non-refundable unless required by applicable law.

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products
• Digital downloads
• Gift cards
• Opened or used personal care or hygiene products
• Perishable goods
• Hazardous materials, flammable liquids, or gases

Some products may not be eligible for return due to supplier restrictions. If this applies, it will be indicated on the product page where possible.

Sale, clearance, or discounted items may not be eligible for return unless they are damaged, defective, incorrectly supplied, or where consumer protection laws require otherwise.

We do not offer direct exchanges.

If you would like a different size, colour, or product, please return your eligible item (if approved) and place a new order.

If your return is approved, we will provide return instructions and a return address where applicable.

We provide free return shipping for approved returns.

If the return is due to our error, a damaged item, or a defective product, we will provide a replacement, refund, or return solution at no additional cost to you.

In some cases, our suppliers may determine that a refund or replacement can be provided without requiring the item to be returned.

Once we receive and inspect your returned item (or receive confirmation from our supplier where applicable), we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at:

Email: arty.billow@gmail.com

Orders may be cancelled before they are processed by our fulfillment partners.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, customers may request a return in accordance with this policy after receiving the item.

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it without giving a reason, subject to applicable consumer protection laws.

Returned items should be in their original condition with all packaging and proof of purchase unless otherwise required by law.

Nothing in this Refund & Return Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local laws provide additional rights or remedies, those rights will apply.

If you have any questions about this policy or need assistance with your order, please contact us:

Email: arty.billow@gmail.com

We aim to respond to all customer enquiries within 1–2 business days.