Once your order has been fulfilled and shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order through any of the following methods:

• Shipping Confirmation Email – Contains your tracking number and a direct tracking link.
• Customer Account – If you created an account on our website, you can log in and view your order status and tracking information at any time.
• Shop App – If you use Shop Pay or the Shop App, your order tracking may be automatically available within the app.

Tracking information is typically provided within 1–3 business days after your order has been processed and shipped.

Please allow up to 48 hours for tracking information to become active after you receive your tracking number.

Tracking updates can sometimes be delayed due to carrier processing, customs clearance, weekends, holidays, or high shipping volumes.

If your tracking information has not updated for more than 7 business days, please contact our support team and we will be happy to assist.

If you have not received your shipping confirmation email, please:

1. Check your spam, junk, or promotions folder.
2. Verify that the email address used during checkout is correct.
3. Contact our support team if you still cannot locate the email.

If your tracking information indicates that your package has been delivered but you cannot locate it:

• Check around your property and any safe delivery locations.
• Ask household members, neighbours, or building management if they accepted the package on your behalf.
• Contact the shipping carrier directly for additional delivery details.
• If you still cannot locate your package, contact us for assistance.

If you have any questions regarding your order status or tracking information, please contact us:

Email: arty.billow@gmail.com

We aim to respond to all customer enquiries within 1–2 business days.